Help Centre

Frequently Asked Questions

Everything you need to know about buying, importing, financing and trading in with Arcana X Motors Kenya. Can't find an answer? Talk to our team.

Buying a Vehicle

Yes. Every unit in our Kenya inventory is mechanically inspected, road-tested and detailed before listing. Import units are pre-inspected at origin (Japan, UK or UAE) and re-verified on arrival in Mombasa.

Absolutely. We handle NTSA transfer, KRA duty verification and hand over a fully cleared logbook to the buyer. Timelines average 5–10 working days.

Yes — a refundable reservation deposit holds any unit for up to 5 days while you complete inspection or financing.

Imports

Sourcing 3–7 days, shipping 30–45 days, port clearance and registration 7–10 days. Full door-to-door timeline is typically 6–8 weeks.

Yes. Every import quote is landed and inclusive of CIF, IDF, RDL, import duty, excise, VAT, port charges, clearance and delivery to Nairobi.

Yes. Submit an import request with the exact make, model, year band and options — we source from verified auctions and dealers in Japan, UK and UAE.

Financing

We partner with major Kenyan banks and SACCOs offering asset finance, hire purchase and insurance premium financing. We match you to the best rate based on your profile.

Bank financing typically requires 20–30% deposit. Hire purchase can start at 20%. We share indicative repayments upfront on every listing.

Pre-approval takes 24–72 hours once KYC and payslips/bank statements are submitted.

Trade-Ins

We use current Kenyan market comparables, condition grading and mileage. Submit photos and details on the Trade-In page for a free written valuation within 24 hours.

Yes. We settle the outstanding loan with your financier and net the balance against your new vehicle.

After-Sales

Selected units carry a 3–6 month powertrain warranty. Warranty scope is listed on each vehicle detail page.

Yes — we have partner workshops across Nairobi for scheduled service, diagnostics and bodywork.